Frequently Asked Questions - Members

For the Community Weaver 2.0 members

  1. Where do I find the Member's CW Manual & Help Guide?
  2. Why are members not receiving email notifications?
  3. Links to TimeBank in notification email result in "Page not found"
  4. My offer or request disappeared. How can I get it back?
  5. I got message "An error occurred. http://<name>.timebanks.org/user/autocomplete ". What can I do?
  6. Why does an unread message remain on the member profile page even after it was deleted?
  7. What does "An illegal choice has been detected. Please contact the site administrator." mean?
  8. How do I view the hidden header information in an email I've received?
  9. Why doesn't this work on my iPad or Android?
  10. Why don't RSS Feeds work with my RSS reader?
Members
Where do I find the Member's CW Manual & Help Guide?

Member CW Manual / Help Guide

http://actionhub.timebanks.org/node/713

Why are members not receiving email notifications?


Usually this happens because the member’s email provider or email program tagged the notification as spam.

  1. Members can look in their spam folder.
  2. Members add the email address that sent the notification to their address book. This will identify future notifications as wanted instead of as spam.
  3. Some email providers allow their users to enter an email address or domain (here community.timebanks.org) iin a "white list", which is a list of email addresses or domains that are will not be marked as span.
  4. If the Timebank does not send from an email addrress  <name>@community.timebanks.org it increases the likelihood of the mail being erroneously identified as spam. See the CW CoordinatorsFAQ about:  Community Weave email is identified as spam

Links to TimeBank in notification email result in "Page not found"

Since only people who are logged in to the Timebank can use it, the links in email notifications will only work if the member is logged in before clicking on the link. Please log in to the Timebank and then use the link.

My offer or request disappeared. How can I get it back?

Most likely it is now after the expiration date of the offer or request. After a service ad expires, it is removed from public view (but not deleted). You can reactivate it by giving it a new future expiration date.  See: Finding and Reactivating Expired Offers and Requests

I got message "An error occurred. http://<name>.timebanks.org/user/autocomplete ". What can I do?

What happened:  Your web browser tried to interpret the web page’s HTML but could not make sense of it. So the best it could do was to issue the “An error occurred” message then list the HTML code for that page.

What to do:  Just log out of Community Weaver, clear the web browser’s cache, close the web browser, then reopen it and try again.

Why does an unread message remain on the member profile page even after it was deleted?

By default, deleted messages are "flushed" after 30 days.  To flush deleted messages right away...

  1. Log in as primary coordinator
  2. In the URL bar of your browser enter http://<YOURTIMEBANKNAME>.timebanks.org//admin/settings/messages
  3. In the "Flush deleted messages" section, change "Flush messages after they have been deleted for more days than:" to zero.
  4. Click "Save Configuration".
  5. Henceforth, those deleted messages will disappear within an hour (when cron runs).
What does "An illegal choice has been detected. Please contact the site administrator." mean?

It means the web server didn't know how to deal with some of the data submitted.  We've found for CW2.0 this tends to happen when a user has multiple browser tabs or windows open to the site.  Some of the partially submitted data gets sent along when save or submit is clicked in the other tab/window.  Just close one of the tabs and try again.

How do I view the hidden header information in an email I've received?

Most mail tools have an option called "Show all headers" or "Show original".  http://support.google.com/mail/bin/answer.py?hl=en&answer=22454 explains how to view headers in many popular mail tools.

Why doesn't this work on my iPad or Android?

Community Weaver has not been tested on the iPad or Android.  Some things work just fine; other things not so much.  Use at your own risk.

Why don't RSS Feeds work with my RSS reader?

The offers, requests and exchanges in a Community Weaver 2.0 site are considered private. Members need to login to their Timebank to see them. Therefore the RSS feeds are behind the login and you have to be logged into the site to see them.  Google Reader and many others RSS readers do not support private RSS feeds and therefore have no access to the Community Weaver RSS feeds.