Frequently Asked Questions - Coordinators

For the Community Weaver Coordinators


To find someone who is awaiting email confirmation:

  1. Open the control panel and click on the link for Edit Roles/Permissions of Multiple Users.
  2. Click the radio button for role.
  3. Select "awaiting email confirmation" from the adjacent pulldown.
  4. Click the Filter button.

To find someone who is blocked (possibly a former member):

  1. Open the control panel and click on the link for Edit Roles/Permissions of Multiple Users.
  2. Click the radio button for status.
  3. Select "blocked" from the adjacent pulldown.
  4. Click the Filter button.

There are many reasons why spam filter think that an email is spam.

1. One criteria that spam filters use to identify spam mail is when the "From:" address of the email uses a domain that is different from the domain of the email server sending that email. All email sent from your Community Weaver will be sent from the email server For this reason it is important to use an email address for your Timebank that has the domain "".  If you set your Timebank's email to another address please be aware that you will be increasing the likelihood that email from your Timebank to your members will be waylaid by spam filters.

2. If email recipients accept an email from your Timebank once, or for some providers, if the Timebank's email is added to their contact list, then the spam filters will allow all future email from the Timebank will arrive normally.  This is also one reason why

it is important to have a new members confirm the email validation that is sent to them.



To edit an announcement:

  1. As coordinator, go to your home page.
  2. In the announcement box, click on "all announcements".
  3. Click on the announcement that you want to edit or delete.
  4. Click in "Edit"
  5. Edit the announcement
  6. At the bottom of the page, click on "Save"

To delete an announcement:

  1. As coordinator, go to your home page.
  2. In the announcement box, click on "all announcements".
  3. Click on the announcement that you want to edit or delete.
  4. Click in "Edit"
  5. Scroll down to the bottom of the page and click on "Delete"


If the minutes are the same and the hours are different, it’s probably a time zone problem.

The Configure Time Zone & Settings link is in the lower left corner of the Control Panel. Set your time bank’s time zone there.  By clicking on the FORMAT link you can change the format of the time and date.

Also disable user-configurable time zones unless you really have a need for users to have their own time zone (they live in a time zone that is different from the Timebank's).

A Community Weaver site-administrator can do this. For more informatoin about this go to:








It really did change, but your web browser's cache may be retaining the old picture.  Refresh the web browser using Control-R or Command-R and the new image will appear.  

You can set up a quicklink in your Community Weaver to show the RSS feed, Click here for details.

The offers, requests and exchanges in a Community Weaver 2.0 site are considered private. Therefore the RSS feeds are behind the CW login. You have to be logged into the site with the right level of access to see them.  Google Reader and many others RSS readers do not support private RSS feeds. 

Community Weaver 2.0 was built using the Acquia Marina theme which for CW was name "timebanks default".  While other themes can be configured, we can't guarantee everything will work properly.  For example, service categories don't show on the Record an Exchange pages with some alternative themes.  For best results only use the theme "timebanks default."


Community Weaver is built on Drupal, and a Drupal site administrator can change your local site’s settings and defaults.

Please note:

  • The basic CW member and coordinator manuals do not cover changes in CW sites that implement customizations by a site-administrator.
  • That Timebanks USA support team does not have the resources to support Community Weaver sites that have been customized by a site-administrator.


Some time bank members do not have actual email addresses, so the email address field in the profile contains a place-holder (fake) email address.  The message is issued when Community Weaver attempts to send an email to such an address.  It's just letting you know that the member is not going to get an email notification.

Web Site Footer Text

Does the bottom blue bar on your TimeBank's home page still show the information:

This Friendly Neighborhood TimeBank is a project of Organization X

1290 Williams St., Denver, CO 80014 ~ (303) 555-5555

If so, you have not yet updated your web site' “footer” information since the launch of Community Weaver. This might be confusing to your members or prospective members.

As Coordinator, go to your Control Panel, find the section “Customize Your Timebank” and click on the link "Edit Web Site Footer Text". There you can edit the text that appears in the footer of each page of your TimeBank web site. Let people know your Timebank's contact information.

What is happening?

  • Individuals from other countries, especially China, Korea, Russia, etc. trying to join your TimeBank.
  • The individuals start the process of creating a new account on your TimeBank and you receive an email notification about this.

Why do they do this?

  • They enter their web addresses (URL) in their profile and hope that someone finds it and clicks on it. The web site in those links is typically an offer of something for sale or will try to download malware on your computer.
  • Do not click on their links.  

Normal procedures for a Community Timebank:

  1. Each TimeBank has a  "Create new account" link on its home page. This allows anyone on the Internet to start the process of creating a new account. The Primary Coordinator receives an email notification that the new account creation process has begun.  The person creating the new account also receives a validation email.
  2. It is up to the TimeBank's coordinators to either accept the new account and make it a member account or to reject the application and delete the account.  This is a normal process for a CW TimeBank.

How to deal with these inappropriate new accounts?

  • The easiest way to deal with this is for the coordinator to use the link in the notification email to delete the account. (The coordinator has to be logged in to use the delete link.)  See: Delete unwanted accounts
  • Technically is is possible to change the software so that no one (except the coordinator) could start the process of creating a new account. That would mean that the coordinator would have to enter all the profile information required to create an account. This would increase the workload for coordinators.
  • There are also Drupal modules (Botcha and Spambot) that have proven to be successful in stopping these phony accounts if they are set up by spam robots. The issue is that they need to be installed on every Community Weaver site, which requires system administrator access.
  • If the fields for entering web links were not available to people creating a new account, then they would have minimal interest to create the phony accounts. The suggestion is to move those fields to a section of Community Weaver that can only be edited after a person is approved for membership.

Some additional thoughts on this issue

Part of the issue is how  we want to present TimeBanks to the public. Perhaps it is somewhat like running a retail store.  Some people come into the store and want to interact as you expect (they want to buy your goods), others just wander in look and maybe become interested and buy something. Others wander in with no particular goal and leave without buying. Still others come in with other motives (want to get out of the heat or cold, have time to "kill", want something that you are not  offering, are "just looking", or want to sell you something, etc.) Those that come in with other motives are "wasting our time" but that might be part of the "cost" of running a web site that is (and needs to be) accessible to the public. Or do we want to put up the equivalent of bouncers or border patrols?


People may create accounts in Community Weaver with no intention of being a part of a timebank, they simply want you to visit their web site links. 

Do not click on the web site links in their profile. 

You should delete (not block) these.

There are several ways to delete an account:

  • Primary Coordinators receive an email notification for each new user account that was created. In that email is a link to edit and to delete that account. You can use those links to quickly access the new account, either to edit or view the information provided by the new user and then to, if necessary, to delete them, OR you can use the delete link to immediately delete the new user account.
  • You can also go to the new accounts shown in the list of  "Users Awaiting Approval of their Membership" and after checking them out, you can use the DELETE button in that account.
  • You can also see the CW Coordinators Manual for" Deleting an account from the "Users Awaiting Approval of their Membership"
  • You can also go to the Control Panel of your timebank and use the link "'Edit Roles/Permissions of Multiple Users'
    1. search for all  with the role 'awaiting email confirmation'
    2. choose those you want to delete (add check mark)
    3. use the "Update' option to delete all with a check mark